Customer Hub

The CraigCor Customer Hub provides customers with secure access to order tracking, account information, product resources and technical support. Access real-time updates, documentation and customer services for industrial automation, instrumentation, smart metering and control system solutions.

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Core Features

Explore the key features of the CraigCor Customer Hub, designed to provide secure access to order information, account management, delivery tracking and customer support for industrial automation, instrumentation, and smart metering solutions.

Track Open Orders

Full visibility of your open orders with details of part shipments and expected delivery dates of outstanding items.

View Order History

Full history of all orders placed on us with invoice and shipping details. Soon to include downloadable Proof of Deliveries.

Track product Serial Numbers

See all item history including manufacturer serial numbers and shipping dates, perfect for checking whether purchased products are still in warranty periods.

Check Stock

Live connection to all our warehouse, detailing current stock levels and estimated replenishment lead times. Please note that this is naturally Subject to Prior Sale.

Track Deliveries

Up to the second updates of shipping progress once orders have left our warehouses.

Price list download

Under certain conditions and permissions, CSV price-lists can be downloaded.

Customer
e-commerce

Enables customers to complete budgetary and real-time quotes.

*Registration is only available to our customers who have already been loaded on the CraigCor Distribution ERP system.

Always up to date

The Customer Hub is connected directly to our business systems and data is requested in real time so all information is always up to date.

Secure

Customer data security is important to us, as such access to the Customer Hub is tightly managed and data is transferred through encrypted connections.

User Access & Permissions

Administrators can assign user-specific permissions to control access to orders, pricing, stock information, quotations and account functions across multiple users within an organisation.

Device Independent

The Customer Hub is independent of platform, i.e. the system works just as well on your mobile as it does on your tablet, desktop or notebook.

Omnichannel Support

We have assigned our Customer Care Team to assist with any queries customers have on the system. They can be contacted by phone, email, WhatsApp or through online chat.

Need Help?

Access your account, track orders, view stock availability or speak to our team for assistance with Allen-Bradley, Rockwell Automation, Honeywell, Elster Kent , Hardy Process Solutions, rfIDEAS and other industrial automation brands we distribute in South Africa.

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Frequently Asked Questions

Find answers to common questions about the CraigCor Customer Hub, online ordering, order tracking, account access, permissions and customer support for industrial automation and process control solutions.
Is the Hub secure?

Yes, the Hub has a valid SSL certificate and the link to our business system is encrypted. All data is secure.

Can I order Allen-Bradley, Honeywell and other products through the Customer Hub?

Registered CraigCor customers can securely access quotations, place orders, check stock availability and track deliveries for a wide range of industrial automation, process control, instrumentation and smart metering products available from CraigCor Distribution.

Do you have to have an account with CraigCor to access the Hub?

Yes, you can find out how to open an account by clicking here.

Can I give different people in my company permissions to certain functionality?

Yes, this is done by the Customer’s designated Account Administrator (which is setup initially).

How often is the Hub updated?

The Hub has a live connection to our business system; the data is real-time.

About Us

As a distributor of industrial automation, control & instrumentation equipment, authentication solutions & utility metering products, CraigCor Distribution partners with leading global technology brands to provide our clients with complete automation solutions.

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